Primary inputs
Hypercare results, Target Operating Model decisions, support scope, and service-level objectives.
Operating Model Handover
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Understanding the Operating Model Handover module
Section titled “Understanding the Operating Model Handover module”Operating Model Handover moves the service from project delivery ownership to long-term operational accountability. It activates the Target Operating Model in real service conditions.
The handover can start before migration completion when wave cadence and staffing model require parallel run.
Delivery variants
Section titled “Delivery variants”- DevOps model: Product teams retain end-to-end responsibility and absorb run ownership gradually.
- Classical operations model: A dedicated operations team receives ownership through structured transition checkpoints.
Handover flow
Section titled “Handover flow”- Confirm ownership model, accountability matrix, and acceptance criteria.
- Transfer operational knowledge, including architecture decisions, runbooks, and known risks.
- Validate supportability through shadow operations and controlled incident simulations.
- Activate operating cadences for change, reliability, security, and capacity governance.
- Approve handover completion and move to normal service ownership.
Typical handover artifacts
Section titled “Typical handover artifacts”- Responsibility matrix: RACI for operations, support, security, and platform responsibilities.
- Operational playbooks: Incident handling, maintenance windows, release and rollback procedures.
- Service baseline evidence: SLO values, monitoring coverage, escalation tree, and known constraints.
- Governance calendar: Review cycles for reliability, cost, risks, and backlog prioritization.
Inputs and outputs
Section titled “Inputs and outputs”Handover outputs
Accepted ownership transfer, documented operational controls, and active governance routines.
Outcome
The service can be operated independently and at stable cost without migration project dependency.