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Cloud Operating Model & CoE Setup
Deloitte
Skills and Change Management
Last updated on
Purpose
Section titled “Purpose”A Target Operating Model changes how teams make decisions, deliver changes, and operate services. Skills and change management make those changes lasting as teams adopt STACKIT capabilities and take responsibility for migrated workloads.
Identify capability gaps
Section titled “Identify capability gaps”Assess each affected role against the target practices, including:
- STACKIT account and IAM concepts, network and security guardrails, and service support boundaries.
- Infrastructure as Code, automated delivery, and configuration-management practices.
- Workload observability, incident response, backup and recovery, and operational readiness.
- Cost accountability, tagging, forecasting, and optimization decisions.
Turn the gaps into role-based learning paths with hands-on practice. A platform engineer, an application operator, and a service owner need different depth and evidence of readiness.
Embed adoption into migration waves
Section titled “Embed adoption into migration waves”Use each migration wave as an adoption checkpoint. Pair the incoming workload team with platform and security specialists, rehearse operational scenarios, and confirm handover readiness before hypercare ends. Capture lessons in the next wave’s onboarding materials and platform backlog.
Make change visible
Section titled “Make change visible”Publish the target roles, support routes, decision forums, and expected team behaviours. Regular communication should explain why a change is needed, which teams it affects, and how adoption feedback will influence the operating model.
Related guidance
Section titled “Related guidance”- Enablement collects migration-specific learning paths and reference guidance for STACKIT teams.
- Migration Factory: Runbook Readiness and Handover provides concrete rehearsal and handover checkpoints for each migration wave.
Related assets
Section titled “Related assets”Asset title
Framework
Asset type
Adoption
Service
Advisory
Service
Advisory
Software