STACKIT Onboarding & Technical Preparation

The STACKIT Onboarding phase provides your technical teams with direct access to the STACKIT Cloud Platform and equips them with all necessary knowledge and templates. In this phase, you will set up your cloud tenant, familiarize your team with our cloud fundamentals, and prepare the core architectural documents required for the upcoming Technical PoC.

Account Registration & Tenant Setup

To start provisioning cloud resources, your organization must register a STACKIT Cloud account via the STACKIT Portal.

• STACKIT Portal: portal.stackit.cloud

Important note on geographic availability

Self-service registration is currently supported for companies based in DACH (Germany, Austria, Switzerland) and NL (Netherlands). International ISVs: if your organization is registered outside these countries, please contact the ISV Factory team directly at isv-sales@digits.schwarz for manual tenant provisioning.

Best practice: who owns the account

The initial account registrar is automatically set as both the commercial and technical Organization Owner in STACKIT. During manual tenant provisioning, agreements are often signed by commercial executives who are subsequently registered as the primary Account Owner — frequently leading to delays when technical staff cannot be onboarded.

Please ensure that the designated STACKIT Account Owner has the technical capability to manage the STACKIT Portal and assign Identity & Access Management (IAM) permissions to your development and engineering teams. Alternatively, specify a technical lead during onboarding who should be granted administrative access immediately.

Initial setup steps:

1. Create Account: Register and log in via the STACKIT Portal.
2. Organization & Project Setup: Create your root organization and dedicated development/testing projects.
3. Identity & Access Management (IAM): Use STACKIT IAM to invite developers and assign granular, role-based access control (RBAC). Single Sign-On (SSO) integration via your company’s identity provider (e.g., Microsoft Entra ID or Google Cloud Identity) is also supported.

Key Technical Resources & Enablement

Before building your Proof of Concept (PoC), review STACKIT’s cloud infrastructure offerings and documentation:

• STACKIT Docs — technical guides, API specifications, CLI reference, and step-by-step tutorials (verify the latest onboarding guides here): docs.stackit.cloud
• Product Portfolio — overview of core IaaS and PaaS services (STACKIT Kubernetes Engine, Object Storage, Postgres, Cloud DNS, and more): stackit.com/en/products
• STACKIT University — self-paced training modules for technical staff and system architects: university.stackit.cloud

Navigating the STACKIT Ecosystem

Before building your solution, familiarize your team with the essential tools and portals available within the STACKIT ecosystem:

• STACKIT Cloud Portal: Your central hub for resource management, cost overviews, and switching between projects.
• STACKIT Calculator: Estimate your monthly infrastructure costs, configure product combinations, and export estimations as PDF/CSV.
• STACKIT Status Page: Subscribe to updates and monitor the real-time operational status of all STACKIT services.
• STACKIT Help Center: Raise incidents or service requests. The portal also features an “Assume Role” function, allowing you to grant STACKIT Support Agents temporary (24-hour) access to your project for hands-on troubleshooting.
• Developer Tools: Access the STACKIT Terraform Provider, CLI, Go/Python SDKs, and the STACKIT GIT repository to automate your Infrastructure-as-Code (IaC) deployments.

Direct links:

• Calculator: calculator.stackit.cloud
• Status Page: status.stackit.cloud
• Help Center: support.stackit.cloud
• Terraform Provider: registry.terraform.io

Cloud Readiness & Architecture Guidelines

Before executing your deployment, it is crucial to evaluate your application’s architecture. A true cloud-native application is essential for maximizing scalability and cost-efficiency. If you are unsure where your application stands, we provide several frameworks to guide you:

• New to the cloud? Read our Cloud Adoption Framework to understand the foundational concepts and benefits of cloud computing.
• Moving from on-premises? If you currently install your solution locally at the customer’s site and want to transition to a SaaS model, our Migration Framework provides the necessary strategies.
• Optimizing for cloud-native? To ensure your application is highly scalable and cost-efficient, consult our Architecture Framework for best practices on cloud-native software design.

Phase Completion Criteria

• STACKIT Cloud account, organization, and initial projects created.
• IAM roles assigned and, where applicable, SSO integration configured.
• Technical team has reviewed the key resources and STACKIT ecosystem tooling.
• Application architecture assessed against the Cloud Adoption, Migration, or Architecture Framework as applicable.
• Milestone achieved: Cloud tenant ready — ready to proceed to the Technical Proof of Concept.

Support & Contact

For onboarding support, manual account creation, or technical portal inquiries, reach out to the dedicated team at isv-sales@digits.schwarz.