---
title: "STACKIT Support"
description: "Comprehensive enterprise support tiers (Essential, Advanced, Ultimate) providing guaranteed SLAs and 24/7 incident response."
scfAsset:
  category: "service"
  managed: true
  marketplaceUrl: "https://marketplace.stackit.cloud/en/products"
  tags: ["Support", "SLA", "Enterprise", "24/7", "Help Desk"]
  maintainers:
    - user: "alexander.gabert"
source_url: "https://framework.stackit.cloud/advisory/assetcontainer/stackit/stackit-service-support/"
source_file: "docs/advisory/assetcontainer/stackit/stackit-service-support.mdx"
---

STACKIT Support provides tiered enterprise technical support and incident management.

## Service Overview
- **European Support Teams**: Direct technical support delivered by sovereign EU-based engineers.
- **Essential Tier Included**: Complimentary support coverage for non-critical development environments.
- **Ultimate 24/7 SLA**: Mission-critical 30-minute initial response times with dedicated escalation contacts.

## Technical Details
- **Tiers**: Essential (Included), Advanced (Business Hours / Extended), Ultimate (24/7 Critical).
- **Channels**: Online portal ticket tracking, real-time status monitoring, and phone hotlines.

## Limitations & Constraints
- **Prior Verification**: Customers must verify that issues do not originate within custom application code before ticket escalation.

<LinkCard title="STACKIT Support Documentation" href="https://docs.stackit.cloud" />